Start with the route that matches your question so the right person receives the context.
For questions about generating motion, uploading characters, retargeting, downloads, or supported formats, begin with the product guidance and frequently asked questions.
For authentication, GraphQL queries and mutations, job states, client libraries, rate limits, and integration troubleshooting, use the API documentation and support pages.
For login, credits, invoices, or billing questions, email support from the address associated with your Uthana account.
For studio licensing, platform partnerships, datasets, custom integrations, or enterprise deployments, contact the commercial team.
Include the email associated with your account, what you were trying to do, and the character, motion, or API operation involved. Add the full error message, the job ID, motion ID, or character ID when available, and the steps needed to reproduce the issue. Do not send passwords or API keys.
We review the request and route it to the appropriate product, engineering, billing, or commercial owner. Complete technical context helps us investigate without first asking for basic reproduction details.
Product, account, and technical support: support@uthana.com. Commercial and enterprise questions: sales@uthana.com.
Start generating motion today, or work with us on a custom dataset, embodiment system, or simulation program.
